Kopi Seberang, Kopitiam chain, 14 outlets, Penang
- Brand
- Web
- Content
A 1970s kopitiam that now outsells the chains on its own app.
- Before
- Great kopi, a faded signboard and a menu photocopied in three different fonts. Younger customers walked past to the franchise next door.
- After
- A hand-painted identity built from the founder's original 1974 signboard, new cups and bags, and an ordering site that works from the table QR.
- How we got there
- We spent two mornings behind the counter before drawing anything, then rolled out outlet by outlet so no shop ever closed.
- +41%online orders in 90 days
- 14outlets rebranded in 6 weeks
- RM 2.3mfirst-year online sales